Support

Need help with Kinoment?

Email us with your machine model and what the app displays. support@kinoment.com

The machine does not appear

Wake its console by using it. Close other fitness apps: some machines only accept one Bluetooth connection at a time.

Metrics stay empty

In Kinoment, open Settings, then Connection diagnostic. The shareable file describes Bluetooth compatibility without including your metrics, heart rate or device identifier.

The workout does not appear in Fitness

Check iOS Settings and allow Kinoment to write workouts to Health. A workout discarded at the end is not saved.

Restore Kinoment Full

Open Settings in Kinoment and tap Restore Purchase. Use the same Apple Account used for the purchase.